INFORMATION FOR CLIENTS
We are committed to complying with the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (“Law Society”). To assist you, the following information describes some key elements of those rules, and explains some recourse you have as a consumer of legal services.
Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the Law Society.
Client Care and Service:
Whatever legal services we are providing, we must:
Act competently, in a timely way, and in accordance with instructions received and arrangements made.
Protect and promote your interests and act for you free from compromising influences or loyalties.
Discuss with you your objectives and how they should best be achieved.
Provide you with information about the work to be done, who will do it and the way the services will be provided.
Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
Give you clear information and advice.
Protect your privacy and ensure appropriate confidentiality.
Treat you fairly, respectfully and without discrimination.
Keep you informed about the work being done and advise you when it is completed.
Let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions, please visit or call 0800 261 801.
The basis on which fees will be charged will be set out in our letter of engagement. When payment of fees is to be made will be set out in our Terms of Engagement.
Persons Responsible for the Work
The names and status of the person or persons who will have the general carriage of or overall responsibility for the services we provide for you will be set out in our letter of engagement.
Professional Indemnity Insurance
We do not hold professional indemnity insurance.
Lawyers' Fidelity Fund
The Law Society maintains the Lawyers’ Fidelity Fund to provide protection against client losses arising from theft by lawyers. The most the Fidelity Fund can compensate you is NZ$100,000. The Fidelity Fund will not usually cover loss relating to money a lawyer is instructed to invest on behalf of a client.
We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has overall responsibility for your work.
If you do not wish to talk to that person about your complaint, or you are not satisfied with that person’s response, arrangements can be made for you to talk to another person independent of the person in charge of your work.
The Law Society operates the Lawyers Complaints Service and you are able to make a complaint to that service. To do so, phone 0800 261 801 and you will be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint.
Limitations on extent of our Obligations or Liability
Any limitations on the extent of our obligations to you or any limitation or exclusion of liability will be set out in our letter of engagement.